Venue: Siloso Ballroom, Level 1, Shangri-La’s Rasa Sentosa
Synopsis: Utilities are responsible for the delivery of clean and reliable water to their customers. In the face of growing water scarcity and ageing infrastructure, there is a need to constantly improve the operations and management to ensure that service standards are maintained viably and efficiently. Measures to strengthen a utility’s performance include effective monitoring and assessment of processes and assets, good management of non-revenue water, and optimal use of resources. Enhanced knowledge about the water infrastructure means better control over the water systems, resulting in more efficient operations to supply clean water reliably to consumers without wastage. Support and buy-in from the public and stakeholders alike are also essential. What then, are the fundamental steps to achieve operational efficiency in utilities to deliver good water to consumers? And how should these be done while ensuring financial viability?
This session invites insights from Cambodia, Japan and the USA, and discusses strategies and approaches to improve the network performance in utilities, how to finance major refurbishment programmes and the impact on water charges, and introduces innovative solutions in managing water losses.